As a Technical Account Manager, you will be responsible for providing comprehensive technical support and ensuring the success of our valued customers. Your primary focus will be to build strong relationships with clients, understand their technical needs, and provide effective solutions to address their requirements. You will serve as a trusted advisor, working closely with cross-functional teams to deliver exceptional customer experiences and maximize customer satisfaction.
Responsibilities
:
- Act as the main point of contact for assigned customers, fostering long-term relationships and understanding their business and technical goals.
- Proactively engage with customers to assess their technical requirements and provide appropriate guidance and solutions.
- Collaborate with cross-functional teams, including Sales and Engineering, to ensure the seamless delivery of products and services.
- Provide prompt and accurate technical support to customers, troubleshoot issues, and resolve any challenges they may face.
- Offer product training and demonstrations to customers, empowering them to effectively utilize our solutions.
- Continuously monitor customer usage patterns and proactively identify opportunities for upselling and cross-selling.
- Gather customer feedback and communicate it internally to drive product enhancements and improvements.
- Stay updated on industry trends and emerging technologies to provide innovative solutions and stay ahead of customer needs.
- Minimum of 4-5 years of experience in a technical customer-facing role, such as Technical Account Management, Customer Success, or Technical Support.
- Strong technical background and familiarity with Jira, Elastic, MasterDB (myphp), Cloud (AWS & Hertzner)
- Excellent problem-solving and analytical skills with a keen attention to detail.
- Exceptional communication and interpersonal skills to effectively engage with customers and internal teams.
- Proven ability to manage multiple customer accounts and prioritize tasks efficiently.
- Self-motivated with a proactive and customer-centric approach.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Experience in Adtech Industry is a plus.